Privacy Policy

Who we are

Autaq Banquet Hall is responsible for the personal information under our control — including information we give to service providers to handle on our behalf. We have appointed a Privacy Officer who is accountable for how we handle personal information and for this policy. You can reach our Privacy Officer using the details in section 16.

Information we collect

“Personal information” means information about an identifiable individual. We collect it only when it's needed for the purposes described in this policy.

Information you give us

Information collected automatically on our website

When you visit our website, our hosting provider and the services built into the site may automatically receive technical information such as your IP address, browser and device type, operating system, the page that referred you, the pages you view, and the date and time of your visit. We use this to keep the website secure, make it work properly and understand how it's used. See Cookies and Third-party services.

Information from other sources

We may receive information about you from the person who booked an event you're attending, from event planners or vendors working on your event, or from public sources such as reviews you post about us on Google Maps.

At our venue

For the safety of guests and staff, parts of our premises and parking area may be monitored by security cameras. Footage is viewed only when needed for safety and security or to investigate an incident.

How we use your information

We use personal information to:

• Respond to inquiries, arrange venue tours and tastings, and send quotes
• Plan, coordinate and host your event — including menus, décor, staffing and set-up
• Prepare food safely for anyone with allergies or dietary needs
• Process deposits and payments, and manage contracts and invoices
• Send service messages about your booking, such as confirmations, reminders and changes
• Improve our menus, services and website, including through feedback and reviews
• Keep our venue, guests and staff safe, and prevent fraud or misuse
• Send news and offers — only if you've agreed (see section 12)
• Meet our legal, tax, accounting and food-safety obligations

We won't use your information for a new purpose without telling you and, where required, asking for your consent first.

Your consent

We collect, use and share personal information with your knowledge and consent, except where the law allows or requires otherwise.

• Express consent — we ask you directly, for example before adding you to our mailing list or publishing a photo in which you can be identified.
• Implied consent — when you give us information for an obvious purpose, such as filling in our inquiry form so we can reply, we use it for that purpose.

You can withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. We'll explain what that means for you — for example, we can't hold a booking without a way to contact you.

Cookies & website technologies

Cookies are small text files stored on your device. Our website, and some services built into it, use cookies and similar technologies (such as local storage) for these purposes:

• Essential — to load the website securely and make it work properly, for example to submit a contact form.
• Embedded content — features provided by other companies, such as our live Google reviews and 360° virtual tour, may set their own cookies when they load.
• Analytics — we may use analytics tools to understand, in aggregate, how visitors use our website so we can improve it.

You can block or delete cookies in your browser settings. If you do, some features — like the virtual tour or live reviews — may not work as intended.

Third-party services on our website

Our website uses services from other companies. When they load, they receive technical information such as your IP address and browser details, and their use of it is governed by their own privacy policies.

Our website also links to websites we don't control. We're not responsible for their content or privacy practices, so please review their policies before sharing information with them.

When we share information

We never sell, rent or trade your personal information. We share it only as follows:

• Service providers who help us run our business — such as website hosting, email, payment processing, accounting and IT support. They may use your information only to provide their services to us and must keep it protected.
• Event partners you ask us to work with — such as your decorator, DJ, photographer or planner — limited to what they need for your event.
• Legal and safety reasons — when required or permitted by law, for example to respond to a court order or lawful request, or to protect the safety of people or property.
• Business changes — if our business is sold or restructured, personal information may be transferred to the new owner, who must continue to protect it as described in this policy.

Where your information is stored

We and our service providers may store and process personal information in Canada and in other countries, such as the United States. Information held outside Canada is subject to the laws of that country and may be accessible to its courts, law enforcement and national security authorities. We use contracts and other measures to make sure our service providers protect your information to a standard comparable to ours.

How long we keep it

We keep personal information only as long as we need it for the purposes we collected it for, or as long as the law requires. As a general guide:

If we've used your information to make a decision about you, we keep it long enough for you to ask to see it. When we no longer need personal information, we securely destroy, erase or anonymize it.

How we keep it safe

We protect personal information with safeguards that match how sensitive it is:

• Physical — paper records are kept in secure storage with restricted access.
• Organizational — only staff who need information to do their jobs can access it, and they are required to keep it confidential.
• Technical — our website uses encrypted (HTTPS) connections, and our systems are protected by passwords and access controls.

No method of transmission or storage is completely secure, so please don't send sensitive details such as full credit card numbers by email.

If a breach of our security safeguards involving your personal information creates a real risk of significant harm to you, we will notify you and report it to the Office of the Privacy Commissioner of Canada, as the law requires, and tell you about steps you can take to protect yourself.

Your privacy rights

You have the right to:

How to make a request

1. Email or write to our Privacy Officer (see section 16) and tell us what you'd like to do.
2. We may ask you to confirm your identity, so we never give your information to someone else.
3. We'll respond within 30 days. If we need more time, we'll tell you why and when to expect our reply. Requests are free of charge in most cases — if a fee applies, we'll tell you the cost first.

If we can't give you access to some information — for example, because it would reveal someone else's personal information or is legally privileged — we'll explain why.

Marketing emails & messages

We'll only send you promotional emails or text messages — such as seasonal menus, open houses or special offers — if you've given us permission or Canada's Anti-Spam Legislation (CASL) otherwise allows it.

Every promotional message identifies us, includes our contact information and has an easy way to unsubscribe. We'll act on your unsubscribe request within 10 business days. You'll still receive service messages about an existing booking, such as confirmations and payment reminders.

Photos, videos & reviews

Our gallery and social media

We may photograph or film our décor, table settings and set-ups at events to share in our gallery and on social media. We'll ask for your permission before publishing images in which you or your guests can be identified, and we'll remove a published image of you if you ask us to.

Photographers and videographers you hire for your event are responsible for their own privacy practices.

Google reviews on our website

The reviews shown on our website are public reviews posted on Google Maps and displayed through Google's official tools. The reviewer's name and profile photo come from their Google account. To change or delete your review, edit it directly on Google Maps — the update will appear on our website automatically.

Children's privacy

Our website and booking services are intended for adults planning events, and we don't knowingly collect personal information from children under 13 through our website. Children often attend events at our venue as guests; any information about them, such as allergies, is provided by a parent, guardian or the event host and used only for that event. If you believe a child has sent us personal information, please contact us and we'll delete it.

Changes to this policy

We may update this policy from time to time to reflect changes in our services, technology or the law. We'll post the updated version on this page with a new “Last updated” date. If we make significant changes, we'll also let you know through a notice on our website or by email.

Contact us & complaints

Questions, requests or concerns about your privacy? Contact our Privacy Officer — we're happy to help. If you're not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada.